info@mophilly.com
(619) 296-0114
For vehicles in Pending status that do not have the destination location set up in your system, please set up the locations manually. To do this – You can update the locations for these orders manually as you set up the locations in one step. To update manually, search the order number, modify, click Select Origin, click New Dest., and add location from there.
Shows the latest app versions installed by the drivers, and how many people have installed what versions, on what platforms (iPhone or Android)
The app keeps a list of each receipt that is printed (or that is unable to be printed, if the printer were offline) and allows you to select any of them using the Reprint Last Receipt menu item. This list of receipts gets deleted if you log out, or uninstall the app and install a new version.
Drivers should know that when they log out of the mobile app, it will clear their list of past receipts.
When drivers need to use they phone for something else, they should just use the Home button on the iPhone or Android to leave the app and go to the Home screen. The only time they would need to actually log out (by selecting Logout from the menu) is if they were sharing a phone with another driver and they needed to switch who was the logged-in user, or if they want to clear their list of past delivery receipts.
After a delivery is made with the mobile app, an email is sent to the dealer with a link to an online Bill of Lading (BOL). You can use the Vehicle Desktop Application to display this BOL in your browser by going to the Load Details window. Find the load you want, then click the new “Dealer Bill of Lading” button to open your browser and display just what was sent to the dealer. This way if a dealer calls in with a question, you can look at the exact document they have in front of them.
The load must be delivered using the mobile app to use this function, loads delivered using the desktop application do not generate online BOLs for the dealers.
Some dispatchers have been having the drivers log in with the password they use for the desktop application. While this is fine, apparently we didn’t explain in our setup instructions that it may be easier for drivers to log in using their PIN instead.
On the Users window in the desktop application, there are two codes that can be used by the driver for logging in, the Password and the PIN. Both are assigned to each user to identify them on login, but they are used differently:
We set up the PIN system so it would be easier for drivers to log into the mobile app since the keyboard is smaller and more awkward to use, especially when entering symbols.
You can see a driver’s PIN in the Login Info section of the Driver window’s Mobile Device tab.
If the driver needs to check the street address for a delivery, they can view this in the mobile app.
• Go to the Delivery tab on the Current Run screen, tap the arrow to the right of the destination location
• This will display the Location Details screen, which has the delivery address, phone number, and any directions that might have been entered by the dispatchers.
Loads that have already been delivered keep showing up in the Select Loads screen of the mobile app when you Refresh from Dispatch.
One of the loads that you delivered in the past is not recorded as fully delivered in the system. It may be that an exception came in and was not dealt with, so that even though the driver delivered the load one of the vehicles is still not delivered. When this happens, new loads that the driver picks up are added to the last run, and the vehicles from the last run(s) will continue to show up in the phone.
Get one or more of the load numbers that keep showing up in the driver’s phone. In the desktop app, go to Payroll/Run Details, do a Find on that Load number. Open the Run, if this is the correct problem then you will see vehicles from several loads in the “Vehicles Delivered” list.
Now you have to examine the loads to see which one (or more than one) is still in the EnRoute state. Click “Modify” on the Run window, click on a line for a vehicle from one of the loads and click the “View Load” button. In the Load Details window, check the load status in the upper-right corner. If it’s EnRoute, this load must be Delivered before the Run can be Closed.
Deliver the vehicles in the load that are not yet delivered (or if it’s actually enroute, wait for the driver to deliver it). This should automatically close the Run, but if it does not then click Modify on the Run Detail window again and change the Run Status to Closed.
Now the driver can go into their phone, do Refresh from Dispatch, and see no vehicles assigned to them.
Driver scans a barcode from the car’s door column and it is not recognized.
This may be due to the bar code having extra characters, the most common example being a vertical bar character “|” appended to the front of the barcode, like this:
Current versions of the app will try to ignore these extra characters, but if it makes a mistake the driver can work around it by selecting the VIN from the list (or enter the last 8 digits manually) instead of scanning.
The app should be catching all odd characters now, so if drivers have a problem of this type please obtain a photocopy of the barcode they were scanning so we can analyze it and improve the app.
Loads are identified in the desktop and mobile apps by their Load Number. The load numbers are 8-digit numbers like “15040555”, which breaks down like this:
15040555
15: the last two digits of the year, so this load was created in 2015
04: the 2-digit month number, so this load was created in April
0555: load number this month, starting with 1, so this is the 555th load created in April 2015
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