The File Automation system takes care of receiving and sending many of the files that come and go from the OEMs. Not ALL imports and exports have been automated, and some must be done manually through the Admin/Data Import and Admin/Data Export menu items. We are continually improving the program to automate more of these functions so your job is easier. These functions have recently been automated, if you are still doing them manually you no longer need to do that:


Shows the latest app versions installed by the drivers, and how many people have installed what versions, on what platforms (iPhone or Android)



  • Click on one of the cells with a number to show a list of the drivers with that version(s) and platform(s).
  • Double-click on a driver in the lower list to open his record in the Drivers window
  • If a driver is listed in the summary line for the “(unknown)” version, it means they do not have the latest 1.2.000 (421) installed

After a delivery is made with the mobile app, an email is sent to the dealer with a link to an online Bill of Lading (BOL). You can use the Vehicle Desktop Application to display this BOL in your browser by going to the Load Details window. Find the load you want, then click the new “Dealer Bill of Lading” button to open your browser and display just what was sent to the dealer. This way if a dealer calls in with a question, you can look at the exact document they have in front of them.


The load must be delivered using the mobile app to use this function, loads delivered using the desktop application do not generate online BOLs for the dealers.

If the driver needs to check the street address for a delivery, they can view this in the mobile app.

• Go to the Delivery tab on the Current Run screen, tap the arrow to the right of the destination location

• This will display the Location Details screen, which has the delivery address, phone number, and any directions that might have been entered by the dispatchers.


Android Only Update
Hi all, Happy Wednesday!

We hope you and the drivers are having success using the mobile app.
NOTE: New version 1.2.0100 (446) released for ANDROID ONLY
This new version is being released on Android first, the iOS version will follow in about a week. This new version has undergone extensive testing prior to release, so the drivers should have a better experience with this update than the last.

What’s new in this version:
  • Fix to problems caused by multiple delivery locations with identical names
  • Fix index out of bounds errors
  • Exceptions are now generated again for delivering to different location
  • Prompt driver when adding a load to a run not yet completed
  • Test Scanner function for identifying scan problems
  • Reporting of iPhone model numbers
  • Add driver expenses
  • View unpaid expenses
What drivers should do:
  • A new version 1.2.0100 (446) of the mobile app is now available for download on Android phones
  • Drivers with Android phones can download the update in the Google Play store, use button below
  • Drivers with iPhones will continue using 1.2.0000 (421) until the new version comes out for iPhone next week

[button link=”” color=”silver” newwindow=”yes”] Android Download[/button]


We hope this briefing is useful to you. If there are any topics you’d like us to cover, or if we can improve the manuals, please let us know.

Walt Venable
Senior Application Engineer

How to Identify the error

Loads that have already been delivered keep showing up in the Select Loads screen of the mobile app when you Refresh from Dispatch.

What it means

One of the loads that you delivered in the past is not recorded as fully delivered in the system. It may be that an exception came in and was not dealt with, so that even though the driver delivered the load one of the vehicles is still not delivered. When this happens, new loads that the driver picks up are added to the last run, and the vehicles from the last run(s) will continue to show up in the phone.

What to do about it

Get one or more of the load numbers that keep showing up in the driver’s phone. In the desktop app, go to Payroll/Run Details, do a Find on that Load number. Open the Run, if this is the correct problem then you will see vehicles from several loads in the “Vehicles Delivered” list.

Now you have to examine the loads to see which one (or more than one) is still in the EnRoute state. Click “Modify” on the Run window, click on a line for a vehicle from one of the loads and click the “View Load” button. In the Load Details window, check the load status in the upper-right corner. If it’s EnRoute, this load must be Delivered before the Run can be Closed.

Deliver the vehicles in the load that are not yet delivered (or if it’s actually enroute, wait for the driver to deliver it). This should automatically close the Run, but if it does not then click Modify on the Run Detail window again and change the Run Status to Closed.

Now the driver can go into their phone, do Refresh from Dispatch, and see no vehicles assigned to them.