Contact

info@mophilly.com
(619) 296-0114

Follow

Scanning

Barcodes Are Scanned But Not Recognized

Published: 10 November 2015
Written by Kristin Jekielek
No comments
Categories: TMS FAQ

How to identify the error

Driver scans a barcode and it is not recognized.

What it means

This may be due to the bar code having extra characters, the most common example being a vertical bar character “|” appended to the front of the barcode

In addition, some rail tags have extra characters, different from the example above. One example is a barcode having “BAY-“ before the 17-character VIN.

What to do about it

Build 408 of the app ignores these extra characters, so the best course is to have the driver download the latest version of the app.
If for some reason they are unable to download the new version of the app right away, drivers can work around it by either selecting the barcode from the list or entering it manually instead of scanning.

Barcodes are Scanned but not Recognized

Published: 12 July 2015
Written by smatthews
No comments
Categories: Transport News, Troubleshooting, VMA

How to Identify the error

Driver scans a barcode from the car’s door column and it is not recognized.

What it means

This may be due to the bar code having extra characters, the most common example being a vertical bar character “|” appended to the front of the barcode, like this:

What to do about it

Current versions of the app will try to ignore these extra characters, but if it makes a mistake the driver can work around it by selecting the VIN from the list (or enter the last 8 digits manually) instead of scanning.

 

The app should be catching all odd characters now, so if drivers have a problem of this type please obtain a photocopy of the barcode they were scanning so we can analyze it and improve the app.