Use the new Vehicle Tracker tool before contacting support. It is located on a new tab of the Vehicle Details window. 

Now whenever you look up a vehicle, you can see where it is in the delivery process using the Vehicle Tracker. Before contacting tech support about a vehicle problem, please check the Vehicle Tracker display first to see if you can figure out where it is.

Read More

How to identify the error

Loads that have already been delivered keep showing up in the Select Loads screen of the mobile app when you Refresh from Dispatch.

What it means

One of the loads that you delivered in the past is not recorded as fully delivered in the system. It may be that an exception came in and was not dealt with, so that even though the driver delivered the load one of the vehicles is still not delivered. When this happens, new loads that the driver picks up are added to the last run, and the vehicles from the last run(s) will continue to show up in the phone.

What to do about it

Get one or more of the load numbers that keep showing up in the driver’s phone. In the desktop app, go to Payroll/Run Details, do a Find on that Load number. Open the Run, if this is the correct problem then you will see vehicles from several loads in the “Vehicles Delivered” list.

Now you have to examine the loads to see which one (or more than one) is still in the EnRoute state. Click “Modify” on the Run window, click on a line for a vehicle from one of the loads and click the “View Load” button. In the Load Details window, check the load status in the upper-right corner. If it’s EnRoute, this load must be Delivered before the Run can be Closed.

Deliver the vehicles in the load that are not yet delivered (or if it’s actually enroute, wait for the driver to deliver it). This should automatically close the Run, but if it does not then click Modify on the Run Detail window again and change the Run Status to Closed.

Now the driver can go into their phone, do Refresh from Dispatch, and see no vehicles assigned to them.

Yes, any location can be used as either a pickup or drop-off location. The classification of Pickup Location or Dropoff Location only really indicates what it is most frequently used as to shorten the result lists when using the Location Locator when building orders.

Q: How would one tell if these are set up correctly?

A: Common Locations for OEMs usually use code table entries to specify their location identifiers (Port/Railhead Code, SPLC Code, etc).

There is no easy mechanism for putting a multiple leg move on hold. The easiest way to do this is to merge the Legs back together (can be done from the Legs tab of the Vehicle Details window) and then apply the hold.

It can be accessed from the mobile app’s Main Menu, and displays the following information.

  • App Version
    • This will be of the form “X.Y.Z (B)”, for example “0.2.0 (408)” for the version released on 4/15/2105. X.Y.Z is the version number we assign. B is the sequential build number assigned by the build server, and is what is normally used to distinguish which version we’re talking about.
  • OS Version
  • Dispatcher
    • The name of the Dispatcher, as shown in the login list (this is NOT the four-letter Dispatcher Code).
      WebService URL Tells you which database they’re talking to.
  • Driver Name
    • The user code the driver used to log in.
  • Truck Number
  • Truck Mileage

How to identify the error

Driver scans a barcode and it is not recognized.

What it means

This may be due to the bar code having extra characters, the most common example being a vertical bar character “|” appended to the front of the barcode

In addition, some rail tags have extra characters, different from the example above. One example is a barcode having “BAY-“ before the 17-character VIN.

What to do about it

Build 408 of the app ignores these extra characters, so the best course is to have the driver download the latest version of the app.
If for some reason they are unable to download the new version of the app right away, drivers can work around it by either selecting the barcode from the list or entering it manually instead of scanning.

For vehicles in Pending status that do not have the destination location set up in your system, please set up the locations manually.  To do this – You can update the locations for these orders manually as you set up the locations in one step. To update manually, search the order number, modify, click Select Origin, click New Dest., and add location from there.