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The app keeps a list of each receipt that is printed (or that is unable to be printed, if the printer were offline) and allows you to select any of them using the Reprint Last Receipt menu item. This list of receipts gets deleted if you log out, or uninstall the app and install a new version.
Drivers should know that when they log out of the mobile app, it will clear their list of past receipts.
When drivers need to use they phone for something else, they should just use the Home button on the iPhone or Android to leave the app and go to the Home screen. The only time they would need to actually log out (by selecting Logout from the menu) is if they were sharing a phone with another driver and they needed to switch who was the logged-in user, or if they want to clear their list of past delivery receipts.
Some dispatchers have been having the drivers log in with the password they use for the desktop application. While this is fine, apparently we didn’t explain in our setup instructions that it may be easier for drivers to log in using their PIN instead.
On the Users window in the desktop application, there are two codes that can be used by the driver for logging in, the Password and the PIN. Both are assigned to each user to identify them on login, but they are used differently:
We set up the PIN system so it would be easier for drivers to log into the mobile app since the keyboard is smaller and more awkward to use, especially when entering symbols.
You can see a driver’s PIN in the Login Info section of the Driver window’s Mobile Device tab.
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