How to Identify the error
Driver scans a barcode from the car’s door column and it is not recognized.
What it means
This may be due to the bar code having extra characters, the most common example being a vertical bar character “|” appended to the front of the barcode, like this:
What to do about it
Current versions of the app will try to ignore these extra characters, but if it makes a mistake the driver can work around it by selecting the VIN from the list (or enter the last 8 digits manually) instead of scanning.
The app should be catching all odd characters now, so if drivers have a problem of this type please obtain a photocopy of the barcode they were scanning so we can analyze it and improve the app.