Registration Policy and Process

– Each installation of the VDA desktop application requires a license number. – Upon launch the VDA desktop application registers the license number with Mophilly. – Any installation can be “un-registered”. This is not built into the application but...

Delivered Loads Continue To Appear

How to identify the error Loads that have already been delivered keep showing up in the Select Loads screen of the mobile app when you Refresh from Dispatch. What it means One of the loads that you delivered in the past is not recorded as fully delivered in the...

Vehicles Are Not Being Processed Correctly

Use the new Vehicle Tracker tool before contacting support. It is located on a new tab of the Vehicle Details window.  Now whenever you look up a vehicle, you can see where it is in the delivery process using the Vehicle Tracker. Before contacting tech support about a...

Remove Spot Buy Loads From Work In Process

These are the steps to take: Do a search for the first load in the Vehicle Locator. Highlight all the VINs and use the Assign Cust Ident button change the Customer Identification to something like Given To Fleet Car. Export the results to Excel using the Export...

Old Loads Are Showing Up In The Mobile App

How to identify the error Loads that have already been delivered keep showing up in the Select Loads screen of the mobile app when you Refresh from Dispatch. What it means One of the loads that you delivered in the past is not recorded as fully delivered in the...

Setting A Vehicle’s On-Hold Status

From the Vehicle Locator window, there is a button labeled “Add Vehicle Hold”. When vehicles are located and displayed in the “Search Results” list, selecting one or more of the vehicles in the list and selecting the “Add Vehicle Hold” button will begin the process of...

7P Errors

7P errors are due to someone not using the common location for the PASHA destination. If they do not use the common location and put the 7P in the Customer Location Code field of another record, it will report as a final delivery (F) and not as a Transfer (T).

The About Screen Lists Useful Information

It can be accessed from the mobile app’s Main Menu, and displays the following information. App Version This will be of the form “X.Y.Z (B)”, for example “0.2.0 (408)” for the version released on 4/15/2105. X.Y.Z is the version number we assign. B is the sequential...

Barcodes Are Scanned But Not Recognized

How to identify the error Driver scans a barcode and it is not recognized. What it means This may be due to the bar code having extra characters, the most common example being a vertical bar character “|” appended to the front of the barcode In addition, some rail...
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