Drivers should be Instructed to use the Bar Code from the vehicle as a source to collect the VIN if one is not available through the db. Last 8 should only be used in cases where you already have the entire VIN in the db and the driver is required to manually enter because a barcode on the vehicle is not available.
If there is NO BAR CODE on the vehicle AND your office does not already have the complete 17 character VIN in the db they regrettably in this rare case MUST enter the entire 17 characters manually through the mobile app.
Note: One important item about remarketed vehicles. It is VERY IMPORTANT that the driver is told to DOUBLE CHECK the VIN SCANNER to the VIN PLATE on the dash as a MUST MATCH. In the case of remarketed vehicles sometimes doors may be replaced and the replaced door VIN does NOT match the vehicle VIN.